Products

End of support for CalderaRIP Version 12

August 18, 2021

We would like to advise our customers still using CalderaRIP Version 12 that starting from December 31st, 2021, this version of our software will no longer be supported.

Thereafter, technical assistance for CalderaRIP Version 12 will not be available from Caldera, including hotline and remote control of your RIP station. We will focus our support and resources on more recent versions to keep delivering high-quality technical assistance and customer service experiences.

Can I still use CalderaRIP Version 12?
Yes – You will still be able to continue using Version 12 with your current set-up and print environment. However, if you need drivers for new printing or cutting devices, these can only be supplied for Version 14, which will require you to upgrade.

Can I upgrade to the latest version of CalderaRIP?
Yes – To receive more information about how to upgrade to Version 14 and how much it will cost, please contact your Caldera dealer or sales contact. We strongly encourage all our customers to upgrade to the latest version to benefit from our latest developments and get the most out of our solutions.

How can I keep my software continuously updated?
Caldera offers a support and maintenance contract called CalderaCare. With this subscription, you will be ensured that all your software products will be kept up to date with the latest versions and enhancements. CalderaCare also includes SLA (Service Level Agreement) support, meaning our team of technical experts will be on hand to respond and to help you keep your production up and running when you need it the most.

Upgrade to CalderaRIP Version 14
As of December 31st, 2021, Version 12 customers will have to purchase a new RIP license to be on our latest version. However, in some cases, customers will be able to Trade-In their current Version 12 license to receive a discount on a new Caldera package.