What is CalderaCare?

CalderaCare is the support and maintenance solution for your Caldera RIP software, that keeps your production up and running when you need it the most. Whatever the issue, our team of technical experts are on hand – and a subscription to CalderaCare also ensures all your software products are kept up to date with the latest versions and enhancements. 

Discover all the included benefits of a CalderaCare subscription below!  

AND MUCH MORE!

• • • CalderaCare offers remotely managed operator assistance: let our experts take control of your workstation to resolve issues faster. 
    • Consolidate all your software in one license, so one CalderaCare subscription can support a multi-printer site. 
    • CalderaCare grants access to our Customer Portal on WorkSpace for better issue tracking, and to our library of print profiles.  
    • Swap “Large” print drivers for free, and swap “Grand” print drivers for a reduced fee. 
    • Access exclusive features directly in CalderaRIP software.

When subscribing to CalderaCare, benefit from the latest exclusive features directly in your CalderaRIP software. For CalderaRIP Version 14, the following features are available to optimize your production: 

Fotoba Automated Slicer Positioning  When you need to produce many custom jobs of different sizes on a roll printer, use the Automated Slicer Positioning (ASP) functionality of the Fotoba XLA 170 to save cutting time. Available only with CalderaRIP.	Speed up job submission with Smart Import  The Smart Import feature allows Smart Hotfolders to automatically extract meta-data from the filename, such as the number of copies, targeted printer or presets in order to speed up job submission of traditional file-based workflows.	Increased range for Cut Contours offsets Benefit from an increased range of Cut Contours offsets (from [-10mm, +10mm] to [-100mm, +100mm]). This feature greatly facilitates the cutting on shrinking textile substrates.

Learn more about CalderaRIP Version 14

With a CalderaCare customer service contract, peace of mind is included in the price. It is your guarantee of timely intervention by one of our team of software experts, with response guidelines in place from the moment you raise a ticket. Depending upon the severity of the issue, customers are offered options to register the request as critical, major or minor:

• Critical – 2h response time – if your production is blocked and there’s no existing solution or workaround to your knowledge
• Major – 4h response time – production is still possible but not as efficiently as usual and, while a solution may exist, it’s not obvious to find or apply
• Minor – 8h response time – when production isn’t significantly impacted, but you have an issue that needs  a Caldera support solution

Please note that response times are counted from the creation of the support ticket during the published CalderaCare working hours for your region. 

Summary of CalderaCare content

*  The Customer Portal can be accessed via Workspace.

Focus on your production, leave the support and maintenance to us. 

Subscribe to CalderaCare