CalderaCare

The Support and Maintenance Solution

What is CalderaCare?

CalderaCare CalderaRIP software

CalderaCare is the support and maintenance solution for your Caldera RIP software, that keeps your production up and running when you need it the most. Whatever the issue, our team of technical experts aron hand – and a subscription to CalderaCare also ensures all your software products are kept up to date with the latest versions and enhancements. 

Discover all the included benefits of a CalderaCare subscription below!  

 

What is included in CalderaCare?

CalderaCare gives you the assurance of timely support when you encounter technical issues. It also comes with a range of additional user benefits to optimize your workflow and user experience. 

Get fast premium support

When you register a support request, the priority and response times are in accordance with specified guidelines. CalderaCare is your direct contact route to our Caldera experts!

Always stay up to date

Caldera software products covered by CalderaCare are regularly updated with new features to enhance your user experience, including major upgrades to new versions. 

Run an optimal production

Your access to future Caldera upgrades and version releases ensures you are running an optimal production with our latest features and technologies. A single CalderaCare subscription can be configured to support a multi-printer production site. 

Access two Caldera trainings every year  

Choose up to two free sessions from our online training catalog, and benefit from fast, effective training on Caldera modules. Each CalderaCare contract includes two Caldera webinars per year.  

AND MUCH MORE!

      • CalderaCare offers remotely managed operator assistance: let our experts take control of your workstation to resolve issues faster. 
      • Consolidate all your software in one license, so one CalderaCare subscription can support a multi-printer site. 
      • CalderaCare grants access to our Customer Portal on WorkSpace for better issue trackingand to our library of print profiles 
      • Swap “Large” print drivers for free, and swap “Grand” print drivers for a reduced fee. 
      • Access exclusive features directly in CalderaRIP software.

 

Access exclusive CalderaRIP features

When subscribing to CalderaCare, benefit from the latest exclusive features directly in your CalderaRIP software. For CalderaRIP Version 14the following features are available to optimize your production: 

 

Fotoba logo CalderaRIP V14 Smart Import Cut Contour Offset CalderaCare

Fotoba Automated Slicer Positioning 

When you need to produce many custom jobs of different sizes on a roll printer, use the Automated Slicer Positioning (ASP) functionality of the Fotoba XLA 170 to save cutting time. Available only with CalderaRIP.

Speed up job submission with Smart Import 

The Smart Import feature allows Smart Hotfolders to automatically extract meta-data from the filename, such as the number of copies, targeted printer or presets in order to speed up job submission of traditional file-based workflows. 

 

Increased range for Cut Contours offsets

Benefit from an increased range of Cut Contours offsets (from [-10mm, +10mm] to [-100mm, +100mm]). This feature greatly facilitates the cutting on shrinking textile substrates.

 

Learn more about CalderaRIP Version 14

 

 

When you need expert support

With a CalderaCare customer service contract, peace of mind is included in the price. It is your guarantee of timely intervention by one of our team of software experts, with response guidelines in place from the moment you raise a ticket. Depending upon the severity of the issue, customers are offered options to register the request as critical, major or minor:

  • Critical – 2h response time – if your production is blocked and there’s no existing solution or workaround to your knowledge
  • Major – 4h response time – production is still possible but not as efficiently as usual and, while a solution may exist, it’s not obvious to find or apply
  • Minor – 8h response time – when production isn’t significantly impacted, but you have an issue that needs  a Caldera support solution

Please note that response times are counted from the creation of the support ticket during the published CalderaCare working hours for your region. 

 

Summary of CalderaCare content

Without CalderaCare With CalderaCare
Targeted response time Critical 2h | Major 4h | Minor 8h
Customer portal*
Remote control
Exclusive features
Issue follow-up Weekly email report
Caldera trainings Prepayment required 2 per year
Major upgrades
Drivers swaps Not available “Large” Driver swap – included
“Grand” Driver swap – available for a reduce fee

The Customer Portal can be accessed via Workspace.

 

 

Focus on your production, leave the support and maintenance to us. 

Subscribe to CalderaCare