The Support and Maintenance Solution
CalderaCare is the support and maintenance solution for your Caldera RIP software, that keeps your production up and running when you need it the most. Whatever the issue, our team of technical experts are on hand – and a subscription to CalderaCare also ensures all your software products are kept up to date with the latest versions and enhancements.
CalderaCare gives you the assurance of timely support when you encounter technical issues. It also comes with a range of additional user benefits to optimize your workflow and user experience.
When you register a support request, the priority and response times are in accordance with specified guidelines. CalderaCare is your direct contact route to our Caldera experts!
Caldera software products covered by CalderaCare are regularly updated with new features to enhance your user experience, including major upgrades to new versions.
Your access to future Caldera upgrades and version releases ensures you are running an optimal production with our latest features and technologies.
Access our full online training catalog for free and benefit from fast, effective training on Caldera modules.
‘Large’ format driver switches included and ‘Grand’ format driver switches available for a reduced fee.
Users with an active subscription to CalderaCare benefit from additional, exclusive features in CalderaRIP.
Available in Fileman or in combination with the Smart Hotfolders, SmartImport extracts metadata from the filename (number of copies, targeted printer and presets, height, width & scale) to further automate job submission and avoid manual errors.
Exclusive CalderaCare feature
PrintProofImprove your customer validation workflow by exporting TIFF proofs of your jobs after ripping and send them to your customers to reduce unwanted waste.
Exclusive CalderaCare feature
CalderaJobs Filter by DateFind any job you need to reprint or archive with the new date filter in CalderaJobs. If needed, you can also archive a specific day, week or month of your production just as easily.
Exclusive CalderaCare feature
PDF MultiPage&CutHave several projects with different cut contours? Group them into multi-page PDF files and submit them directly to CalderaRIP. Handling fewer files guarantees a more efficient workflow.
Image Step&RepeatWhen preparing your jobs, CalderaRIP builds the rows by grouping the shapes by images, which helps the head of your cutting device to follow an optimized path and avoid unnecessary back and forths.
Force 180 degreesRotate your jobs by 180° in VisualCut or GrandCut to streamline two-step workflows such as sublimation or lamination — and have ready‑to‑cut jobs right after printing.
Printer S&RTo accelerate the ripping process of repeated patterns, you can choose between the RIP’s S&R optimization, or the new “Printer S&R” option*.
*Currently available for Reggiani Renoir, EFI COLORS-340 & POWER-340, Kornit Allegro, and all MS printers. See the updated list of printers supporting the “Use Printer S&R” option on www.helpdesk.caldera.com.
With a CalderaCare customer service contract, peace of mind is included in the price. It is your guarantee of timely intervention by our team of software experts, with response guidelines in place from the moment you raise a ticket. Depending upon the severity of the issue, customers are offered options to register the request as critical, major or minor:
Please note that response times are counted from the creation of the support ticket during the published CalderaCare working hours for your region.
| Without CalderaCare | CalderaCare | |
|---|---|---|
| Targeted response time | – | Critical 2h | Major 4h | Minor 8h |
| Customer portal* | ✓ | ✓ |
| Remote control | – | ✓ |
| Exclusive features | – | ✓ |
| Caldera trainings | Requires pre-payment | Unlimited access to our live webinars |
| Major upgrades | – | ✓ |
| Drivers swaps | Not available | “Large” Driver swap – included “Grand” Driver swap – available for a reduced fee |
* The Customer Portal can be accessed via Workspace.
Download the CalderaCare datasheet
CalderaCare subscriptions now auto-renew to save you the time of renewing year after year. Cancellation requests must be managed via a written notice to team-administration@caldera.com at least 30 days prior to the contract expiration date.
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