The Support and Maintenance Solution

CalderaCare CalderaRIP software

CalderaCare is the support and maintenance solution for your Caldera RIP software, that keeps your production up and running when you need it the most. Whatever the issue, our team of technical experts aron hand – and a subscription to CalderaCare also ensures all your software products are kept up to date with the latest versions and enhancements.  

What is included in CalderaCare?

CalderaCare gives you the assurance of timely support when you encounter technical issues. It also comes with a range of additional user benefits to optimize your workflow and user experience. 

Get fast premium support

When you register a support request, the priority and response times are in accordance with specified guidelines. CalderaCare is your direct contact route to our Caldera experts!

Always stay up to date

Caldera software products covered by CalderaCare are regularly updated with new features to enhance your user experience, including major upgrades to new versions. 

Run an optimal production

Your access to future Caldera upgrades and version releases ensures you are running an optimal production with our latest features and technologies. 

Unlimited access to our online training catalog

Access our full online training catalog for free and benefit from fast, effective training on Caldera modules. Login to WorkSpace to see the upcoming training courses.

Driver Swaps

‘Large’ format driver switches included and ‘Grand’ format driver switches available for a reduced fee.


      • CalderaCare offers remotely managed operator assistance: let our experts take control of your workstation to resolve issues faster. 
      • One CalderaCare subscription supports multi-printer production sites
      • Access to our Customer Portal on WorkSpace for better issue tracking
      • Access to our library of print profiles
      • Access to exclusive features directly in CalderaRIP



Access exclusive CalderaRIP features

Access exclusive features with your active CalderaCare subscription

DeltaE formula selection
Linearization Auto-smoothing
Pantone Formula Guide
Cut around bleed
Duplicate hotfolders

SmartImport in CalderaRIP


Save time & avoid manual errors with metadata

SmartImport automatically extracts metadata from the filename to automate job submission.

Examples of metadata:

  • number of copies
  • targeted printer
  • presets
  • height
  • width
  • scale

Watch the SmartImport video on YouTube.

Exclusive CalderaCare feature

PrintProof option in CalderaRIPPrintProof

Improve your customer validation workflow

Export TIFF proofs of your jobs after ripping and send them to your customers to avoid unwanted waste.

Exclusive CalderaCare feature

DeltaE formula selection


Achieve more accurate colors

Users can choose the formula to measure the distance between colors in the EasyMedia module. This new color management option helps to achieve more accurate colors for all types of substrates.

Read our dedicated article on HelpDesk for more information.

New in Version 16.1

Linearization Auto-smoothing

Eliminate color measurement inaccuracies in one click.

In EasyMedia, you can enabLinearization auto-smoothing in Caldera EasyMediale the Auto-smoothing option to improve the linearization curve and eliminate color measurement inaccuracies.

This color management feature comes handy when you’re working on a printer with a large variability, with difficult media such as textile or corrugated— or if the spectrophotometer has not been handled properly.

New in Version 16.2.0

Pantone Formula GuidePantone Formula Guide in CalderaRIP

Print precise brand colors with the latest PANTONE

Access the latest PANTONE Solid Coated V5 and Solid Uncoated V5 colors directly in CalderaRIP to match precise brand colors in your daily operations.

New in Version 16.2.0

Cut around bleed

Cut around bleed

Save time designing your canvas

When producing Canvas, use the new Cut around bleed feature to automatically generate a cut contour around the bleed of the canvas.

New in Version 16.2.0

Duplicate hotfolders

Duplicate hotfolders

Save time configuring new hotfolders to automate your workflow

In the Hotfolders settings, duplicate existing hotfolders with the same printing parameters, and configure it with a different folder path to create small variations of your flow in just a few clicks— and enhance automation possibilities.

New in Version 16.2.0



When you need expert support

With a CalderaCare customer service contract, peace of mind is included in the price. It is your guarantee of timely intervention by our team of software experts, with response guidelines in place from the moment you raise a ticket. Depending upon the severity of the issue, customers are offered options to register the request as critical, major or minor:

  • Critical – 2h response time – if your production is blocked and there’s no existing solution or workaround to your knowledge
  • Major – 4h response time – production is still possible but not as efficiently as usual and, while a solution may exist, it’s not obvious to find or apply
  • Minor – 8h response time – when production isn’t significantly impacted, but you have an issue that needs  a Caldera support solution

Please note that response times are counted from the creation of the support ticket during the published CalderaCare working hours for your region. 

Summary of CalderaCare content

Without CalderaCare CalderaCare
Targeted response time Critical 2h | Major 4h | Minor 8h
Customer portal*
Remote control
Exclusive features
Caldera trainings Requires pre-payment Unlimited access to our live webinars
Major upgrades
Drivers swaps Not available Large” Driver swap – included
Grand” Driver swap – available for a reduced fee

The Customer Portal can be accessed via Workspace.



Focus on your production, leave the support and maintenance to us. 

Subscribe to CalderaCare 

Download the CalderaCare datasheet


CalderaCare subscriptions now auto-renew to save you the time of renewing year after year. Cancellation requests must be managed via a written notice to at least 30 days prior to the contract expiration date.