CalderaCare is the support and maintenance solution for your Caldera RIP software, that will keep your production up and running when you need it most. Whatever the issue, our team of technical experts will be on hand – and a subscription to CalderaCare also ensures all your software products will be kept up-to-date with the latest versions and enhancements.

And much more…

• CalderaCare offers remote control assistance – one of our experts will take control of your workstation
• New content will ensure that your operators are fully up to date with the products they’re using
• You can consolidate all your RIP software into one license – so one CalderaCare subscription can support a multi-printer site
• CalderaCare grants access to the Workspace customer portal and to our library of print profiles

With a CalderaCare customer service contract, peace of mind is included in the price – it’s your guarantee of timely intervention by one of our team of software experts, with response guidelines in place from the moment you raise a ticket. Depending upon the severity of the issue, customers are offered options to register the request as critical, major or minor:

• Critical – 2h response time – if your production is blocked and there’s no existing solution or workaround to your knowledge
• Major – 4h response time – production is still possible but not as efficiently as usual and, while a solution may exist, it’s not obvious to find or apply
• Minor – 8h response time – when production isn’t significantly impacted, but you have an issue that needs  a Caldera support solution
  Response times are counted from the start of the creation of a support ticket during the published CalderaCare working hours for your region.

CalderaCare content

* Customer Portal will be accessed via Workspace