What is CalderaCare?

CalderaCare is the support and maintenance solution for your Caldera RIP software, that keeps your production up and running when you need it the most. Whatever the issue, our team of technical experts are on hand – and a subscription to CalderaCare also ensures all your software products are kept up to date with the latest versions and enhancements. 

Discover all the included benefits of a CalderaCare subscription below!  

AND MUCH MORE!

• • • CalderaCare offers remotely managed operator assistance: let our experts take control of your workstation to resolve issues faster. 
    • Consolidate all your software in one license, so one CalderaCare subscription can support a multi-printer site. 
    • CalderaCare grants access to our Customer Portal on WorkSpace for better issue tracking, and to our library of print profiles.  
    • Access exclusive features directly in CalderaRIP software.

When subscribing to CalderaCare, benefit from the latest exclusive features directly in your CalderaRIP software. For CalderaRIP Version 14, the following features are available to optimize your production: 

SmartImport Speed up job submission Available both manually in Fileman and in combination with the Smart Hotfolders feature, SmartImport extracts meta-data from the filename, (number of copies, targeted printer, driver parameters or presets) to speed up job submission. It also automatically loads the scale, height and width settings to reduce human errors. Exclusive CalderaCare feature	PrintProof Automate your customer approval workflow Improve your validation workflow by exporting a TIFF proof of your jobs after the ripping process. These proofs can be used for final approval from their customers before production to avoid unwanted media and ink waste. Exclusive CalderaCare feature	Filter by Date Quickly find any job to reprint or archive in CalderaJobs Instead of the Caldera Spooler, work directly from CalderaJobs and benefit from an improved interface to easily find, archive, delete or print any job. To go faster, all your jobs can also be filtered by date, and if needed, you can also archive a specific day, week or month of your production just as easily. Exclusive CalderaCare feature

Learn more about CalderaRIP Version 15

With a CalderaCare customer service contract, peace of mind is included in the price. It is your guarantee of timely intervention by our team of software experts, with response guidelines in place from the moment you raise a ticket. Depending upon the severity of the issue, customers are offered options to register the request as critical, major or minor:

• Critical – 2h response time – if your production is blocked and there’s no existing solution or workaround to your knowledge
• Major – 4h response time – production is still possible but not as efficiently as usual and, while a solution may exist, it’s not obvious to find or apply
• Minor – 8h response time – when production isn’t significantly impacted, but you have an issue that needs  a Caldera support solution

Please note that response times are counted from the creation of the support ticket during the published CalderaCare working hours for your region. 

Summary of CalderaCare content

*  The Customer Portal can be accessed via Workspace.

Focus on your production, leave the support and maintenance to us. 

Subscribe to CalderaCare 

Download the CalderaCare datasheet