Who can access Caldera support ?
Caldera only provides active support for versions 10.X and 11.X to our customers having subscribed to a Maintenance Contract.
Please note that v9 is not supported anymore.
How to access to downloads ?
Click here to register your product and download drivers and profiles.
A technical problem ?
For any technical problem, please :
1. Consult the support tools page (public tools)
2. Check on our Knowledge Base (registered users only)
3. If you are a customer without Maintenance contract :
– fill the contact form
4. If you are a customer with Maintenance contract :
– contact us by phone at +33 388 210 000 during working hours (see timetable below)
– or by email at firstname.lastname@example.org
Supported file formats
Caldera’s suite of RIP software supports the following file formats :
– PostScript level 3
– PDF 1.8
– popular raster formats (BMP, PNG, etc..)
Timetable & special contacts
Caldera’s team of support and training specialists are committed to giving you quick and quality support.
From the analysis of your production needs to the installation of our RIP software, from the training of your technicians to answering their day to day questions, Caldera’s devoted professionals are ready for all your technical questions.