Support & Hotline

Need help in a hurry? Contact our support

Who can access Caldera support?

Caldera only provides active support for versions 10.X , 11.X , 12.X and 13.X to our customers having subscribed to a Maintenance Contract.

Please note that V9 is not supported anymore.


How to access to downloads?

Visit WorkSpace to register your product and download drivers and profiles.


A technical problem?

For any technical problem, please log on to the WorkSpace

1. Consult the WorkSpace following : Downloads / Software / Direct access to resources
2. Check on our knowledge base CalderaDesk
3. If you are a customer without Maintenance contract, please fill the contact form 
4. If you are a customer with Maintenance contract log on to the WorkSpace


Supported file formats

Caldera’s suite of RIP software supports the following file formats :
– PostScript level 3
– PDF 2.0 with APPE 5
– PSB (V12 or above)
– popular raster formats (BMP, PNG, etc..)


Timetable & special contacts

Caldera’s team of support and training specialists are committed to giving you quick and quality support.

From the analysis of your production needs to the installation of our RIP software, from the training of your technicians to answering their day to day questions, Caldera’s devoted professionals are ready for all your technical questions.

EMEA (Europe, the Middle East and Africa) : +33 3 88 21 00 00
Monday – Friday
9:00 a.m. – 12:45 p.m., 2:00 p.m. – 6:00 p.m.
(Central Europe Time)
North America : +1 (612) 216 5212
Monday – Friday
9:00 a.m. – 6:00 p.m.
(Central Standard Time)