CalderaCare, the support and maintenance contract

The Support & Maintenance solution 

Keep your production up & running at all times 

CalderaCare is a set of additional, exclusive features including all major upgrades, premium training content and priority access to our technical support. An annual subscription to CalderaCare ensures your CalderaRIP software is kept up-to-date with the latest version and enhancements. 

More than a support solution

Besides premium technical support, CalderaCare includes a range of benefits to help you make the most of your production. 

Caldera Support

Guaranteed support response times

When you register a support request, the priority & response times are guaranteed within 2h for a critical issue, 4h for a major issue, and 8h for a minor issue*. 

Software updates

All the latest versions & updates

CalderaCare includes all CalderaRIP upgrades (major & minor) and grants you access to exclusive features to expand print & cut possibilities.  

Online trainings

Unlimited access to online trainings

Our online training sessions are the best way to get fast and effective training on CalderaRIP modules. Click here to see our online training courses.

Without CalderaCare
With CalderaCare
WorkSpace customer portal
Online trainings
Pre-payment required
Free, unlimited access
Priority support with guaranteed response times
Remote control
CalderaRIP major upgrades
CalderaRIP exclusive features
InkPerformer license for 1 printer
"Large" Driver swaps
Not available
"Grand" Driver swaps
Not available
Available at a reduced fee

*Large and Grand are driver categories that we use to classify large-format printing & cutting peripherals. Refer to our Supported devices page for more information.

CalderaCare support response times

CalderaCare is the guarantee of timely intervention by our team of technical experts, with response guidelines in place from the moment you create a support request on HelpDesk. You will be given the option to register your request as either critical, major or minor


Response within 2h

When production is blocked and there’s no existing solution or workaround to your knowledge. 


Response within 4h

When production is still possible but not as efficient as usual, and while a solution exists, it’s not obvious to find or apply.


Response within 8h

When your production is not significantly impacted, but your issue still requires a technician. 

Benefit from exclusive features

Your CalderaCare subscription unlocks additional features in CalderaRIP software.


Reduce ink consumption by up to 35%

No need to redo your ICC profiles to save on ink— once enabled, InkPerformer automatically recalculates a new color combination to reduce ink consumption, improve grey neutrality and reduce production costs. Click here to calculate your return on investment with InkPerformer.

CalderaCare subscriptions include 1 license of InkPerformer for one printer.

Caldera REST API

Connect CalderaRIP with third-party tools to streamline your workflow

The Caldera REST API facilitates the integration of CalderaRIP with third-party applications.

Connecting your RIP to your web shop or ERP software enables a more efficient workflow, and paves the way for automatic job submission, job spooling and job cost tracking.

Caldera REST API

Smart Import

Automate job submission to save time & avoid errors

SmartImport automatically extracts the metadata from the filename, such as the targeted printer, presets, number of copies to print, height, width and scale.

SmartImport unlocks the possibility to automate job submission in CalderaRIP to save time while avoiding errors and reprints.

Print Proof

Improve your customer validation workflow

Once your job is ready to produce, export a TIFF proof after ripping and send it to your customer.

This proof is a preview of the job, and it can be used for validation before production in order to avoid unwanted waste and reprints.

Bicubic resampling
Print sharper images & details

When rescaling an image for large format applications, enable the bicubic resampling option to generate sharper details, avoid pixelated effects and guarantee precise rendering.

QuickPrint auto-naming
Save time exporting & sharing presets between your printers

When exporting a print configuration, CalderaRIP automatically renames it with relevant information (Export_Printer_Preset_Date) to help you save time.

ImageBar - Mark Image as Done
Mark Images as Done
Quickly see which images are left to print

Printed jobs are now marked as done in the ImageBar to help you save time.

Hotfolder input order in CalderaRIP
Hotfolder Input Order
Benefit from more flexibility in file processing

For more flexibility and to deliver all jobs on time, you can either choose to strictly preserve the input order, or to process the smallest files first to maximize production speed.

RAL Spot Color libraries in CalderaRIP software
New RAL 2024 Spot Color Libraries
Match precise brand colors

Benefit from the latest RAL spot color libraries directly in the RIP to match precise brand colors, reduce waste and reprints.

Add white under the trimmer marks in CalderaRIP software
White Under Trimmer Marks
Improve mark detection on non-white media

Add white under trimmer marks for automatic mark detection, even on black or colored media.

Caldera online trainings

Access all our online trainings

Our webinars are the perfect alternative to get fast and effective training on CalderaRIP. New sessions are available every month, with the opportunity to ask your questions directly to our experts.

Subscribe to CalderaCare to get unlimited access to our online training catalog:

  • Fundamentals of CalderaRIP
  • Color management
  • Print & Cut workflow
  • Spot color management
  • Tiles management

Leave the support & maintenance to us

Contact us for a custom demo with our specialists.

CalderaCare is an annual subscription contract. CalderaCare subscriptions are automatically renewed every year. Cancellation requests must be addressed via a written notice to at least 30 days prior to the contract expiration date.