Support & Hotline
How to get support for your Caldera software
Having technical issues? Learn how to reach Caldera support
Caldera resellers and OEM partners provide technical assistance for Caldera products. You can also get support directly from Caldera by following the recommendations below.
Read our technical resources on HelpDesk
HelpDesk is Caldera’s online documentation platform. From there, you can access a wide range of technical resources, videos, FAQs, tutorials & troubleshooting articles to help with your Caldera software.
HelpDesk is regularly updated and enriched with new content. Make sure to login with your Caldera credentials to unlock all the content of the platform!
Who can access Caldera support?
All Caldera customers can have access to our support and technical resources.
Conditions may apply depending on your software package (response time, priority access). Please read the recommendations below carefully for more information.
How to get support for PrimeCenter
Caldera provides active support for all PrimeCenter packages – Basic, Pro & Max.
Users with an active PrimeCenter Basic, Pro or Max subscription can all submit support requests to the Caldera support team by following the instructions below:
- Login to WorkSpace. From there, you can access our Help Center.
- Click on Submit a request and complete the contact form.
- If you have subscribed to a PrimeCenter Pro or Max package, you will benefit from our Service Level Agreement (guaranteed response within 2h/4h/8h depending on the severity of the issue) and dashboard to follow up on your requests. If you have subscribed to a PrimeCenter Basic package, your request will be processed, but not in priority. Our technical support team will address your issue as soon as possible.
How to get support for CalderaRIP
Caldera only provides active support for customers who have a CalderaCare support contract or an active subscription. If you are not a CalderaCare customer and require support, you can contact our Customer Services team.
To contact our technical support team, please follow the instructions below:
- Login to WorkSpace. From there, you can access our Help Center.
- If you have subscribed to a CalderaCare maintenance contract, click on Submit a request and complete the contact form. Our technical support team will answer your request in priority, according to the Service Level Agreement (guaranteed response within 2h/4h/8h depending on the severity of the issue).
- If you have not subscribed to a CalderaCare maintenance contract and need support, please contact our sales team.
Keep your production running at all times!
CalderaCare is the support and maintenance solution for your CalderaRIP software.
In addition to premium support, CalderaCare comes with a wide range of benefits for your production: exclusive features and discounts, unlimited access to online trainings, and more!
Didn’t find the answer you were looking for?
Click on the link below to get in touch with a Sales representative.