The Support & Maintenance solution
Keep your Production Up & Running at all Times
CalderaCare is a set of additional, exclusive features including all major upgrades, premium training content, and priority access to our technical support. An annual subscription to CalderaCare ensures your CalderaRIP software is kept up-to-date with the latest version and enhancements.
More than a Support Solution
Besides premium technical support, CalderaCare includes a range of benefits to help you make the most of your production.
Guaranteed support response times
When you register a support request, the priority and response times are guaranteed within 2h for a critical issue, 4h for a major issue, and 8h for a minor issue*.
All the latest versions and updates
CalderaCare includes all CalderaRIP upgrades (major & minor) and grants you access to exclusive features to expand print & cut possibilities.
Our customers love CalderaCare
CalderaRIP is very strong, rarely crashes and runs well, it handles PDFs much better than my other RIP. The main reason I stick with CalderaCare is the superb customer support.
Alexander T.
CalderaCare User, Ireland
I’ve never had to worry about waiting for a response from the team at Caldera. They are very prompt with figuring out a solution for us based on the problems we are presenting.
Cassandra W.
CalderaCare User, United States
It’s great to know that if our Caldera goes down and we can’t produce anything that I get support via CalderaCare and they will get someone on it with urgency. I have contacted them in the past and they have been amazing with support and answering questions.
James E.
CalderaCare User, United Kingdom
The service I have received in the past was perfect!
Joseph C.
CalderaCare User, Canada
CalderaCare makes our work easier and gives security to our company.
Maciej P.
CalderaCare User, Poland
The service we get is excellent and fast. We love the exclusive features and updates too.
Matt S.
CalderaCare User, United States
In our company, I’m the only person who knows about Caldera and can give support. When I’m not here, everybody can get priority support via CalderaCare.
Petteri H.
CalderaCare User, Finland
CalderaCare’s priority support is the most important thing for us when an issue arises in our production flow. And we enjoy having access to the most recent updates every now and then.
Printful
CalderaCare User, Mexico
Support is very quick to respond whenever we open a support ticket.
Richard M.
CalderaCare User, United States
What’s Included in CalderaCare
| Hardware Acceleration | ||
| Flatbed Cutter Support | ||
| Trimmer Cutter Support | ||
| Print Standard Verifier | ||
| Smart Import | ||
| REST API | ||
| New Version Update & Support | ||
| Ticket-Based Technical Assistance | ||
| Driver Switches |
Get priority support for your technical issues
CalderaCare is the guarantee of timely intervention by our team of technical experts, with response guidelines in place from the moment you create a support request on HelpDesk. You will be given the option to register your request as either critical, major or minor.
CRITICAL
Response within 2h
When production is blocked and there’s no existing solution or workaround to your knowledge.
MAJOR
Response within 4h
When production is still possible but not as efficient as usual, and while a solution exists, it’s not obvious to find or apply.
MINOR
Response within 8h
When your production is not significantly impacted, but your issue still requires a technician.
Benefit from exclusive features
Your CalderaCare subscription unlocks additional features in CalderaRIP software.
Print Standard Verifier
Carry out conformity checks of your printing processes. Meeting international standards for color consistency is essential when printing for large accounts.
- Match industry standards (ISO, Fogra, G7, Idealliance)
- Check your colors before printing
- Check the conformity of your prints
- Improve your color consistency
- Compatible with our spectrophotometer TotalColor qb Textile Edition
Automate job submission to the RIP
SmartImport automatically extracts metadata (number of copies, targeted printer, presets, height, width, scale) from the filename to automate job submission and processing, save time and reduce manual errors.
Hardware Acceleration
Take advantage of your computer’s full capacity to speed up ripping and printing times, and to process files with greater speed and efficiency.
Manage Cutting Operations in the Same RIP
No need for a separate solution to manage your cutting productions. You can drive cutting devices with CalderaRIP to streamline print-to-cut workflow.
Prepare Jobs for Automatic Trimmers
Automate trimming workflow, save time, and increase production speed. This module gives your cutting workflow another significant asset.
Connect CalderaRIP with third-party tools
Use the REST API to connect CalderaRIP with a webshop or ERP, and benefit from a more efficient workflow with automatic job submission, job spooling and cost tracking.
New in Version 18: Collect key data from your production (loaded media, ink containers, waste containers, printer heaters) and analyze them in your ERP/e-commerce solution.
Leave the Support and
Maintenance to Us
Fill the form below to get in touch with a Sales representative.
CalderaCare is an annual subscription contract. CalderaCare subscriptions automatically renew every year. Please address cancellation requests via a written notice to sales-team@caldera.com at least 30 days prior to the contract expiration date.