Contact the Caldera support team

Support & Hotline

How to get support for your Caldera software 

Having technical issues? 

Caldera resellers and OEM partners provide technical assistance for Caldera products. You can also get support directly from Caldera by following the recommendations below. Special conditions may apply depending on your software package. Please read the information below before contacting the Caldera support.

Read our technical resources on HelpDesk

Caldera’s online documentation platform

HelpDesk is Caldera’s online documentation platform. From there, you can access a wide range of technical resources, videos, FAQs, tutorials & troubleshooting articles to help with your Caldera software.

HelpDesk is regularly updated and enriched with new content. Make sure to login with your Caldera credentials to unlock all the content of the platform!

Who can access Caldera support?

All Caldera customers can have access to our support and technical resources.

However, conditions may apply depending on your software package (response time, priority access, etc.). Please read the recommendations below carefully for more information.

Get technical support for Caldera PrimeCenter

How to get support for PrimeCenter

Caldera provides active support for all PrimeCenter packages – Basic, Pro & Max. 

Users with an active PrimeCenter Basic, Pro or Max subscription can all submit support requests to the Caldera support team by following the instructions below:

  •  Login to WorkSpace. From there, you can access our Help Center
  • Click on Submit a request and complete the contact form. 
  • If you have subscribed to a PrimeCenter Pro or Max package, you will benefit from our Service Level Agreement (guaranteed response within 2h/4h/8h depending on the severity of the issue) and dashboard to follow up on your requests. If you have subscribed to a PrimeCenter Basic package, your request will be processed, but not in priority. Our technical support team will address your issue as soon as possible.

How to get support for CalderaRIP

Caldera only provides active support for Version 15.x, 16.x and 17.x. If you are using these versions, please follow the instructions below:

  •  Login to WorkSpace. From there, you can access our Help Center
  • If you have subscribed to a CalderaCare maintenance contract, click on Submit a request and complete the contact form. Our technical support team will answer your request in priority, according to the Service Level Agreement (guaranteed response within 2h/4h/8h depending on the severity of the issue). 
  • If you have not subscribed to a CalderaCare maintenance contract, you can also submit a request on HelpDesk, but it will not be processed in priority. Our technical support team will address your issue as soon as possible. Click here for more information about CalderaCare.
Get technical support for CalderaRIP
Support of older CalderaRIP versions
Version
Release date
End of support (+3 years)
V17
October 2023
December 2026
V16
October 2022
December 2025
V15
October 2021
December 2024
V14
October 2020
December 2023
V13
October 2019
December 2022
CalderaCare, the support and maintenance contract

Keep your production running at all times

CalderaCare is the support and maintenance solution for your CalderaRIP software.  

In addition to premium support, CalderaCare comes with a wide range of benefits for your production: exclusive features and discounts, unlimited access to online trainings, and more!

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