Support & Hotline
How to get support for your Caldera software
Having technical issues? Learn how to reach Caldera support
Find the support process for your Caldera software below.
Who can access Caldera support?
Every Caldera customer has access to our public technical resources.
Conditions may apply
A valid subscription or maintenance contract is required to access support and create tickets.
Please note:
your package determines the support conditions and level of
access available to you.
How to get support for Caldera products
A Caldera Workspace account is required to access Caldera Support for our Subscription products and CalderaCare. The support process is the same for PrimeCenter, CalderaRIP, Caldera Direct-to-Film, Caldera Direct-to-Garment and PrimeRIP.
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1
Login to WorkSpace
Log in to WorkSpace. Once signed in, you can access our Help Center.
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2
Access our Help Center
Once signed in, access Caldera HelpDesk.
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3
Submit a request
Click on “Submit a request” and complete the contact form.
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4
Receive support
Your request will be processed by the Caldera technical support team according to the applicable support conditions.
Support availability, priority and response times may depend on your product, package or active CalderaCare support contract.
Need help finding your way around?
Use screenshots to guide customers through the support process step by step.
➀ Access WorkSpace
➁ Open Help Center
➂ Submit a request
➃ Complete the form
➄ Track your request
➅ Get technical assistance
Read our public technical resources on Helpdesk
HelpDesk is Caldera’s online documentation platform. From there, you can access a wide range of technical resources, videos, FAQs, tutorials and troubleshooting articles to help with your Caldera software.
HelpDesk is regularly updated and enriched with new content.
- Technical documentation
- Videos and tutorials
- FAQs and troubleshooting
- Software guides
- Regularly updated resources
Keep your production running at all times.
CalderaCare is the support and maintenance solution for your CalderaRIP software.
Premium Support
Get premium technical support.
Exclusive Features
Access exclusive features and benefits.
Exclusive Discounts
Benefit from exclusive discounts.
Online Training
Get unlimited access to online trainings.
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