Support & Hotline

Need help? Contact our technical support

Who can access Caldera support?

For CalderaRIP, our technical support team only provides active support for versions 14.X, 15.X, and 16.X.

  • The latest CalderaRIP version is Version 16.
  • Version 16 and 15 are maintained (bugs are fixed).
  • Version 14 bugs will not be fixed, but our technical support team will answer questions until December 31, 2023.
  • Starting from December 31, 2022, Version 13 will no longer be supported.
  • Version 12 and earlier are no longer supported. 

 

  Release date End of selling options
+2 years
End of support
+3 years
V16 October 2022 December 2024 December 2025
V15 October 2021 December 2023 December 2024
V14 October 2020 December 2022 December 2023
V13 October 2019 December 2021 December 2022

How to access downloads?

Login on WorkSpace to download drivers and profiles.

 

Having technical issues?

For any technical issue, please login to WorkSpace.

1. Consult the following section on WorkSpace: Downloads / Software / Direct access to resources.
2. Check our knowledge base on Caldera HelpDesk.
3. If you don’t have a CalderaCare maintenance contract, please fill the contact form.
4. If you have a CalderaCare maintenance contract, login to WorkSpace and click on ‘Contact Caldera Support Team’ (vertical menu on the left)

 

Supported file formats

CalderaRIP supports the following file formats :

– PostScript level 3
– EPS
– PDF 2.0 with Adobe PDF Print Engine
– PSB (V12 or above)
– HPGL
– TIFF
– JPEG
– popular raster formats (BMP, PNG, etc..)

 

Timetable & special contacts

Caldera’s team of support and training specialists are committed to give you quick and qualitative support.

From the analysis of your production needs to the installation of our RIP software, from training your technicians to answering their day to day questions, Caldera’s devoted professionals are ready for all your technical questions.

EMEA (Europe, the Middle East and Africa) : +33 3 88 21 00 00
Monday – Friday
9:00 a.m. – 12:45 p.m., 2:00 p.m. – 6:00 p.m.
(Central Europe Time)
North America : +1 (612) 216 5212
Monday – Friday
9:00 a.m. – 6:00 p.m.
(Central Standard Time)