The Support & Maintenance solution
Keep your production up & running at all times
CalderaCare is a set of additional, exclusive features including all major upgrades, premium training content and priority access to our technical support. An annual subscription to CalderaCare ensures your CalderaRIP software is kept up-to-date with the latest version and enhancements.
More than a support solution
Besides premium technical support, CalderaCare includes a range of benefits to help you make the most of your production.
Guaranteed support response times
When you register a support request, the priority & response times are guaranteed within 2h for a critical issue, 4h for a major issue, and 8h for a minor issue*.
All the latest versions & updates
CalderaCare includes all CalderaRIP upgrades (major & minor) and grants you access to exclusive features to expand print & cut possibilities.
Unlimited access to online trainings
Our online training sessions are the best way to get fast and effective training on CalderaRIP modules. Click here to see our online training courses.
Our customers love CalderaCare
CalderaRIP is very strong, rarely crashes and runs well, it handles PDFs much better than my other RIP. The main reason I stick with CalderaCare is the superb customer support.
Alexander T.
CalderaCare User, Ireland
I’ve never had to worry about waiting for a response from the team at Caldera. They are very prompt with figuring out a solution for us based on the problems we are presenting.
Cassandra W.
CalderaCare User, United States
It’s great to know that if our Caldera goes down and we can’t produce anything that I get support via CalderaCare and they will get someone on it with urgency. I have contacted them in the past and they have been amazing with support and answering questions.
James E.
CalderaCare User, United Kingdom
The service I have received in the past was perfect!
Joseph C.
CalderaCare User, Canada
CalderaCare makes our work easier and gives security to our company.
Maciej P.
CalderaCare User, Poland
The service we get is excellent and fast. We love the exclusive features and updates too.
Matt S.
CalderaCare User, United States
In our company, I’m the only person who knows about Caldera and can give support. When I’m not here, everybody can get priority support via CalderaCare.
Petteri H.
CalderaCare User, Finland
CalderaCare’s priority support is the most important thing for us when an issue arises in our production flow. And we enjoy having access to the most recent updates every now and then.
Printful
CalderaCare User, Mexico
Support is very quick to respond whenever we open a support ticket.
Richard M.
CalderaCare User, United States
What’s included in CalderaCare
| WorkSpace customer portal | ||
| Online trainings | ||
| Priority support with guaranteed response times | ||
| Remote control | ||
| CalderaRIP major upgrades | ||
| CalderaRIP exclusive features | ||
| InkPerformer license for 1 printer | ||
| "Large" Driver swaps | ||
| "Grand" Driver swaps |
*Large and Grand are driver categories that we use to classify large-format printing & cutting peripherals. Refer to our Supported devices page for more information.
Get priority support
CalderaCare is the guarantee of timely intervention by our team of technical experts, with response guidelines in place from the moment you create a support request on HelpDesk. You will be given the option to register your request as either critical, major or minor.
CRITICAL
Response within 2h
When production is blocked and there’s no existing solution or workaround to your knowledge.
MAJOR
Response within 4h
When production is still possible but not as efficient as usual, and while a solution exists, it’s not obvious to find or apply.
MINOR
Response within 8h
When your production is not significantly impacted, but your issue still requires a technician.
Benefit from exclusive features
Your CalderaCare subscription unlocks additional features in CalderaRIP software.
Automate job submission to the RIP
SmartImport automatically extracts metadata (number of copies, targeted printer, presets, height, width, scale) from the filename to automate job submission and processing, save time and reduce manual errors.
Improve customer validation workflow
Use PrintProof to export high-quality TIFF proofs of your jobs after ripping, and send them to your customers before production to avoid unwanted waste.
New in Version 18
Cut transparent film more accurately
Easily setup white or transparent cut marks with a colored background to improve mark detection and cutting accuracy on transparent films.
New in Version 18
Grouped material assignation
Easily assign a material to an entire media category in EasyMedia, instead of individual printer media, to save time configuring your cutting processes.
Connect CalderaRIP with third-party tools
Use the REST API to connect CalderaRIP with a webshop or ERP, and benefit from a more efficient workflow with automatic job submission, job spooling and cost tracking.
New in Version 18
Collect key data from your print production (loaded media, ink containers, waste containers, printer heaters) and analyze them in your ERP/e-commerce solution.
Save up to 25% ink
No need to redo your ICC profiles to save on ink! InkPerformer automatically calculates a new color combination to decrease the amount of ink printed on the substrate, without compromising color accuracy.
One InkPerformer license for one printer is included in CalderaCare. Click here to calculate your ROI with InkPerformer.
Access all our online trainings
Our webinars are the perfect alternative to get fast and effective training on CalderaRIP. New sessions are available every month, with the opportunity to ask your questions directly to our experts. Subscribe to CalderaCare to get unlimited access to our online training catalog:
- Fundamentals of CalderaRIP
- Color management
- Print & Cut workflow
- Spot color management
- Tiles management
Leave the support and
maintenance to us
Fill the form below to get in touch with a Sales representative.
CalderaCare is an annual subscription contract. CalderaCare subscriptions are automatically renewed every year. Cancellation requests must be addressed via a written notice to sales-team@caldera.com at least 30 days prior to the contract expiration date.