Question 1

How to get support for my Caldera solution?

sylvain · Accepted Answer

Our preferred dealers and OEM partners support Caldera products. Caldera users can also get access to technical support directly from Caldera by subscribing to CalderaCare. To contact our Support teams, please connect to your Workspace account and open a support ticket.

Question 2

Does Caldera offer a maintenance and support contract?

sylvain · Accepted Answer

Yes, we offer CalderaCare to our customers. CalderaCare is our support and maintenance solution for your Caldera RIP software that will keep your production up and running when you need it most.

Question 3

Where can I order Caldera?

sylvain · Accepted Answer

Caldera products are available from our preferred resellers and OEM partners. Please feel free to contact us for any additional information and pricing. Our Sales teams will be pleased to help you.

Question 4

Does Caldera offer product training?

sylvain · Accepted Answer

Caldera offers in-house and on-site training; please contact our sales team for further details. We also offer webinar training. You can sign-up for these web sessions in the Caldera Workspace.

Question 5

Is there support for Previous Caldera Versions?

sylvain · Accepted Answer

Our CalderaCare maintenance & support contract is only available for the current version of our software.

Question 6

Which is the current version of Caldera?

Caldera team · Accepted Answer

The current Caldera RIP software version is Version 15.

Version 15 and Version 14 are maintained (bugs are fixed).
Version 13 bugs will not be fixed but support will answer questions until the end of the year 2022.

Versions 12 and earlier are no longer supported.


CalderaRIP V15.x	Stretch 9.x MATE Buster 10 MATE	High Sierra 10.13 Mojave 10.14 Catalina 10.15 Big Sur 11 Monterey 12	not compatible
PrimeCenter V1.x	Buster 10 MATE	Catalina 10.15 Big Sur 11 Monterey 12	Windows 10
CalderaDock	Jessie 8.8 MATE Stretch 9.x MATE Buster 10 MATE	10.11 El Capitan Sierra 10.12 High Sierra 10.13 Mojave 10.14 Catalina 10.15 Big Sur 11 Monterey 12	Windows 10
CalderaJobs	Jessie 8.8 MATE Stretch 9.x MATE Buster 10 MATE	10.11 El Capitan Sierra 10.12 High Sierra 10.13 Mojave 10.14 Catalina 10.15 Big Sur 11 Monterey 12	not compatible

CalderaRIP V14.x	Jessie 8.6 MATE Stretch 9.x MATE Buster 10 MATE	High Sierra 10.13 Mojave 10.14 Catalina 10.15 Big Sur 11	not compatible
CalderaRIP V13.x	Jessie 8.6 MATE Stretch 9.x MATE Buster 10 MATE	10.11 El Capitan Sierra 10.12 High Sierra 10.13 Mojave 10.14 Catalina 10.15	not compatible
CalderaRIP V12.x	Jessie 8.x MATE Stretch 9.5 MATE	10.11 El Capitan Sierra 10.12 High Sierra 10.13 Mojave 10.14	not compatible
CalderaRIP V11.x	Caldera Debian 2.x MATE Jessie 8.8 MATE	10.9 Mavericks 10.10 Yosemite 10.11 El Capitan Sierra 10.12	not compatible

OS Compatibilities

Useful information

Supported Peripherals

FAQ

Minimal Requirements