Question 1

How to get support for my Caldera solution?

sylvain · Accepted Answer

Our preferred dealers and OEM partners support Caldera products. Caldera users can also get access to technical support directly from Caldera by subscribing to CalderaCare. To contact our Support teams, please connect to your Workspace account and open a support ticket.

Question 2

Does Caldera offer a maintenance and support contract?

sylvain · Accepted Answer

Yes, we offer CalderaCare to our customers. CalderaCare is our support and maintenance solution for your Caldera RIP software that will keep your production up and running when you need it most.

Question 3

Where can I order Caldera?

sylvain · Accepted Answer

Caldera products are available from our preferred resellers and OEM partners. Please feel free to contact us for any additional information and pricing. Our Sales teams will be pleased to help you.

Question 4

Does Caldera offer product training?

sylvain · Accepted Answer

Caldera offers in-house and on-site training; please contact our sales team for further details. We also offer webinar training. You can sign-up for these web sessions in the Caldera Workspace.

Question 5

Is there support for Previous Caldera Versions?

sylvain · Accepted Answer

Our CalderaCare maintenance & support contract is only available for the current version of our software.

Question 6

Which is the current version of Caldera?

Caldera team · Accepted Answer

The current Caldera RIP software version is Version 14.

Version 14 and Version 13 are maintained (bugs are fixed).
Versions 12 and Version 11 are supported but not eligible for CalderaCare.
Version 11 bugs will not be fixed but support will answer questions until the end of the year 2020.

Versions 10 and earlier are no longer supported.


CalderaRIP V14.x	Jessie 8.6 Stretch 9.x Buster 10	High Sierra 10.13 Mojave 10.14 Catalina 10.15 Big Sur 11	not compatible
PrimeCenter V1.x	Buster 10	Catalina 10.15 Big Sur 11	Windows 10
CalderaDock	Jessie 8.8 Stretch 9.x Buster 10	10.11 El Capitan Sierra 10.12 High Sierra 10.13 Mojave 10.14 Catalina 10.15 Big Sur 11	Windows 10
CalderaJobs	Jessie 8.8 Stretch 9.x Buster 10	10.11 El Capitan Sierra 10.12 High Sierra 10.13 Mojave 10.14 Catalina 10.15 Big Sur 11	not compatible

CalderaRIP V13.x	Jessie 8.6 Stretch 9.x Buster 10	10.11 El Capitan Sierra 10.12 High Sierra 10.13 Mojave 10.14 Catalina 10.15	not compatible
CalderaRIP V12.x	Jessie 8.x Stretch 9.5	10.11 El Capitan Sierra 10.12 High Sierra 10.13 Mojave 10.14	not compatible
CalderaRIP V11.x	Caldera Debian 2.x Jessie 8.8	10.9 Mavericks 10.10 Yosemite 10.11 El Capitan Sierra 10.12	not compatible

OS Compatibilities

Useful information

Supported Peripherals

FAQ

Minimal Requirements