The Support and Maintenance Solution
CalderaCare is the support and maintenance solution for your Caldera RIP software, that keeps your production up and running when you need it the most. Whatever the issue, our team of technical experts are on hand – and a subscription to CalderaCare also ensures all your software products are kept up to date with the latest versions and enhancements.
CalderaCare gives you the assurance of timely support when you encounter technical issues. It also comes with a range of additional user benefits to optimize your workflow and user experience.
When you register a support request, the priority and response times are in accordance with specified guidelines. CalderaCare is your direct contact route to our Caldera experts!
Caldera software products covered by CalderaCare are regularly updated with new features to enhance your user experience, including major upgrades to new versions.
Your access to future Caldera upgrades and version releases ensures you are running an optimal production with our latest features and technologies.
Access our full online training catalog for free and benefit from fast, effective training on Caldera modules. Login to WorkSpace to see the upcoming training courses.
‘Large’ format driver switches included and ‘Grand’ format driver switches available for a reduced fee.
Access exclusive features with your active CalderaCare subscription
SmartImport automatically extracts metadata from the filename to automate job submission.
Examples of metadata:
Exclusive CalderaCare feature
PrintProofExport TIFF proofs of your jobs after ripping and send them to your customers to avoid unwanted waste.
Exclusive CalderaCare feature
With a CalderaCare customer service contract, peace of mind is included in the price. It is your guarantee of timely intervention by our team of software experts, with response guidelines in place from the moment you raise a ticket. Depending upon the severity of the issue, customers are offered options to register the request as critical, major or minor:
Please note that response times are counted from the creation of the support ticket during the published CalderaCare working hours for your region.
| Without CalderaCare | CalderaCare | |
|---|---|---|
| Targeted response time | – | Critical 2h | Major 4h | Minor 8h |
| Customer portal* | ✓ | ✓ |
| Remote control | – | ✓ |
| Exclusive features | – | ✓ |
| Caldera trainings | Requires pre-payment | Unlimited access to our live webinars |
| Major upgrades | – | ✓ |
| Drivers swaps | Not available | “Large” Driver swap – included “Grand” Driver swap – available for a reduced fee |
* The Customer Portal can be accessed via Workspace.
Download the CalderaCare datasheet
CalderaCare subscriptions now auto-renew to save you the time of renewing year after year. Cancellation requests must be managed via a written notice to team-administration@caldera.com at least 30 days prior to the contract expiration date.
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