Frequently Asked Questions

Find the answers to our most frequently asked questions


Caldera offers in-house and on-site training; please contact our sales team for further details.

We also offer webinar training. You can sign-up for these web sessions in the Caldera Workspace.

Support and Maintenance

Our preferred dealers and OEM partners support Caldera products.

Caldera users can also get access to technical support directly from Caldera by subscribing to CalderaCare.

To contact our Support teams, please connect to your Workspace account and open a support ticket.

Yes, we offer CalderaCare to our customers.

CalderaCare is our support and maintenance solution for your Caldera RIP software that will keep your production up and running when you need it most.


Caldera products are available from our preferred resellers and OEM partners.

Please feel free to contact us for any additional information and pricing. Our Sales teams will be pleased to help you.

Product Versions

Our CalderaCare maintenance & support contract is only available for the current version of our software.

The current Caldera RIP software version is Version 13.

Version 13 and Version 12 are maintained (bugs are fixed).
Versions 12 and Version 11 are supported but not eligible for CalderaCare.
Version 11 bugs will not be fixed but support will answer questions until the end of the year 2020.

Versions 10 and earlier are no longer supported.

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For further info, please contact us.