Launching our new technical documentation platform

27 October 2022

We are happy to announce the update of our online documentation portal, Caldera HelpDesk!  

Starting October 27, 2022, all our users and partners will be able to access the new platform to see all the improvements. 

Need help with your Caldera software? 

First launched in 2018, HelpDesk is Caldera’s customer support portal and online documentation center. 

HelpDesk gives our users and partners access to a wide range of technical resources to help with their Caldera solutions: 

  • Tutorials 
  • Videos 
  • Technotes 
  • Troubleshooting articles 
  • FAQs 

Whether you need help with CalderaRIP, PrimeCenter, your print & cut drivers, spectrophotometer or any software module, HelpDesk is the website to visit to look for helpful documentation. The content is regularly updated and improved to ensure the best possible experience. 

Users also have the possibility to contact Caldera’s technical support team if they have issues with their software. 

A brand-new look 

Over the past year, we have collected feedback from our users and partners in order to deliver a version that is easier to use. 

The website theme has been entirely revamped for better clarity. Benefit from improved navigation with tables of content to easily find all the information you are looking for.  

How to access Caldera HelpDesk? 

There are several ways to access Caldera HelpDesk:  

  • Click on the Help Center button on WorkSpace’s top menu  
  • Or the “Direct Access” tab in CalderaDock if you need help during your daily operations  


See for yourself all the improvements!  

Make sure you are logged in to view all the content on HelpDesk!

Discover the new HelpDesk

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